Shipping policy

At Namah by Parul Mongia, we aim to deliver your orders safely and efficiently. Each piece is crafted with care, and we ensure a seamless shipping experience for our customers.

1. Order Processing Time

  • All orders are processed within 2–5 business days after confirmation
  • Made-to-order or customized products may take 7–15 business days (or as specified on the product page)
  • Orders are not processed on weekends or public holidays

2. Shipping Within India

  • We offer shipping across India through trusted courier partners
  • Estimated delivery time: 3–7 business days after dispatch
  • Shipping charges (if any) will be calculated at checkout

3. International Shipping

  • We ship worldwide to selected countries
  • Delivery timelines may vary between 7–15 business days depending on the destination
  • International shipping charges will be calculated at checkout

Note:
Custom duties, taxes, or import charges (if applicable) are the responsibility of the customer.

4. Order Tracking

  • Once your order is shipped, you will receive a confirmation email/SMS with a tracking number
  • You can track your shipment through the courier partner’s website

5. Shipping Delays

While we strive to deliver within the estimated timelines, delays may occur due to:

  • Weather conditions
  • Public holidays or strikes
  • Unexpected courier or logistical issues

We appreciate your patience in such situations.

6. Incorrect Address

  • Please ensure that the shipping address provided is accurate and complete
  • We are not responsible for delays or losses due to incorrect address details

7. Failed Delivery Attempts

  • Our courier partners will attempt delivery multiple times
  • If the package is returned due to failed delivery attempts, re-shipping charges may apply

8. Damaged Packages

If you receive a package that appears damaged:

  • Do not accept the package if visibly tampered
  • Or record an unboxing video and contact us within 48 hours

9. Contact Us

For any shipping-related queries, feel free to reach out:

  • Email: dhruv.mongia@gmail.com
  • Phone: +91 9811079796